1. Overview

This policy explains how Retrodome handles refund requests for day passes, bookings, group bookings, private hire and website purchases.

2. Customer error

Please check the venue, date, ticket type and order details before paying. Refunds for customer error are not guaranteed but Retrodome may review requests case by case.

3. Unable to attend

If you can no longer attend, contact Retrodome as early as possible. Where possible, Retrodome may offer to move a booking rather than refund it.

4. Venue cancellation

If Retrodome has to cancel a confirmed booking because of venue closure, operational issues or circumstances outside normal control, Retrodome will explain the options available, which may include moving the booking or a refund.

5. Machine availability

Individual arcade machines can be unavailable for maintenance or faults. This does not automatically create a right to a refund if the venue and arcade experience are still available.

6. Group bookings and deposits

Deposits or private hire payments may have separate cancellation conditions confirmed at the time of booking.

7. How to request a refund

Contact Retrodome with your name, order number, booking date, venue and reason for the request.

8. Processing time

Approved refunds are normally returned to the original payment method, subject to payment provider processing times.